License Number: 96990
“Treat your clients, customers and colleagues how you want to be treated.” This motto is the cornerstone of every thought, decision, word and action Jennifer makes as a real estate agent. Jennifer has always focused on this principle in her real estate career, but the significance of this philosophy became so much more apparent to her when she was on the receiving end….as a real estate client.
Jennifer is a native of the Northern VA / Washington DC area. Despite Jennifer’s vast VA real estate experience, when she and her “family of four plus the dog” decided to relocate to Mount Pleasant, SC in 2013, she knew they would need a real estate agent experienced in the local Charleston market to represent them during their home purchase. She and her family were interested in new construction, and after giving the agent their requirements and price point, they quickly settled on a neighborhood and builder. Their agent connected Jennifer and her family with the builder’s salesperson to start the paperwork and logistics. And Jennifer never heard from or saw her agent again …. until she arrived at closing.
What the buyer’s agent didn’t know, since she hadn’t checked in before closing, is how difficult it was for Jennifer and her family to even get to the closing table with the builder; how many times the builder did not follow through, broke promises, made mistakes, didn’t meet deadlines, tried to “pull a fast one” and say they had fixed a mistake when they hadn’t, or worse….tried to pressure them to go to closing before they had met all their obligations and promises. This left Jennifer and her family to deal with the builder and the stress of this purchase and relocation entirely on their own, and from far away, despite having buyer representation for this purchase. Being in real estate herself, Jennifer was very familiar with what her agent’s compensation would be for this transaction, and couldn’t help but feel the agent had not “earned” it, did not “deserve” it, or seem “worth” it based on the fact that she was not representing or protecting her client’s best interests. Unfortunately, there are many well-intentioned and even experienced real estate agents who make the same mistakes this agent did, especially when it comes to new builds. They make assumptions, rather than frequently communicating and checking in with their clients. Or they feel that after they find the property, most of their job is done until closing; when in all actuality, this is when the real work should begin.
The experience above crystalized for Jennifer what “treating your clients how you’d want to be treated” actually looks like and means. It means putting yourself in your client’s shoes, putting your client first and above your own interests, checking in and communicating often, taking direction from your client, alleviating as much stress for them as you can, and protecting their interests the best you can in every situation. It means they never, ever question whether or not you “earned”, “deserved” or were “worth” your compensation. It means leaving them with the feeling that you treated them like a family member, and they want to tell all their family and friends about you.
While the philosophy above is what differentiates Jennifer from much of her competition, she also comes with a breadth of experience in real estate that spans well over a decade and includes both buyer and seller representation, training, new construction, relocation and real estate investing. She has also built, purchased and sold several homes herself over the years, including a few investment properties that she gutted, redesigned, renovated, remodeled and staged into stunning “like-new” homes, and then sold them for profit. Having gone through the relocation to Charleston experience herself, with two young children, a husband and dog in tow, she can also empathize and be a great resource for anyone looking to relocate to the Charleston area.
Jennifer loves the beach, nature, animals, running, reading and traveling. She is also passionate about interior design, has been told she’s pretty great at it, and used this skill quite often in remodeling and staging her own real estate investments. As a value-added service, she provides free staging consultation and advice to her listing clients. But what’s most important in her life is faith, family, gratitude, and quality of life. Relocating to this magical place called Charleston has helped make the latter possible, and she’s never, ever looked back. She’s definitely here to stay.